Complaints Procedure
Complaints Procedure
Client queries are actively monitored and handled 24 hours a day through various support teams. If a query or a direct complaint is raised, we are fully committed to handling these complaints fairly and promptly.
To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name, telephone number, e-mail address and account number. Please provide a clear description of your complaint, and what you would like us to do to resolve it.
By phone:
By email:
Keyex will acknowledge your complaint within the same day and endeavor to resolve your complaint within 28 days maximum. From time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs, we will keep you updated on the progress of your complaint.
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